sg99's Privacy Policy

Purpose of the Policy

sg99 is an online betting and casino entertainment platform in Bangladesh. We place the highest importance on protecting your personal information. Through this privacy policy, we want to clearly explain what kind of information sg99 collects, why it is collected, and how that information is kept secure.

By using our platform, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please contact us or stop using the platform.

Scope of Application

This policy applies to all registered and unregistered users who access services through the sg99 website and mobile platform. This policy is in effect when browsing sg99 from any device, creating an account, making financial transactions, or playing games.

Table of Contents

• Data Collection
• Use of Data
• Data Disclosure
• Data Security
• Cookies Policy
• Your Rights
• Minors
• Data Retention
• Policy Changes
• Contact

Information You Provide

When registering an account and using services on sg99, the information you provide directly includes:

• Full name and date of birth
• Email address and mobile number
• National ID card details (for identity verification purposes)
• bKash, Nagad, or Rocket mobile banking number (for financial transactions)
• Account login credentials (username and password)

Automatically Collected Information

When you use sg99, our system automatically collects certain technical information. This information is used to ensure platform security and improve service quality:

• IP address and device type
• Browser and operating system information
• Session duration and browsing activity
• Gaming history and betting activity (account-based)
• Transaction history and financial activity

Information Received from Third Parties

For identity verification and fraud prevention purposes, sg99 may occasionally receive identity-related information from trusted verification service providers. This information is used solely to confirm the validity of an account.

Use for Service Operations

sg99 uses collected information for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Providing gaming and betting services
• Managing bonuses and promotional offers
• Providing customer support (live chat and email)
• Managing the VIP program and providing cashback

Use for Security and Compliance

sg99 uses information to protect users and ensure the overall security of the platform:

• Detecting account fraud and suspicious activity
• Managing anti-money laundering measures
• Preventing access by minors
• Enforcing responsible gaming policies
• Fulfilling legal obligations

Use for Service Improvement

sg99 uses information for analytical purposes to further improve the user experience. This includes evaluating website performance, making decisions about launching new games or features, and providing a personalized experience. Information used for this purpose is generally analyzed in aggregated and anonymized form.

Circumstances Under Which Information May Be Disclosed

sg99 does not generally sell or disclose your personal information to third parties. However, information may be disclosed in the following limited circumstances:

• Payment Processing: Necessary information is shared to complete transactions with bKash, Nagad, or Rocket.
• Identity Verification: With authorized verification service providers to complete the KYC process.
• Legal Obligations: Upon a court order or a lawful request from a law enforcement agency.
• Game Providers: Limited technical information with authorized game developers to ensure gaming services.

Third-Party Accountability

sg99 maintains contractual obligations with all third parties with whom information is shared. Under these obligations, they may only use the information for the specified purpose and must not misuse personal information in any way.

Technical Security

sg99 uses modern technology to protect your information. SSL encryption technology is active on our platform, which keeps all information transmitted between you and our servers secure. This means your login credentials, payment details, and personal data are transmitted in encrypted form.

• Industry-standard SSL/TLS encryption
• Firewall and intrusion detection systems
• Regular security audits and testing
• Encrypted database storage
• Restricted access control systems

Organizational Security

Alongside technical measures, sg99 also ensures data protection at the organizational level:

• Only authorized personnel can access personal information
• Staff are trained on privacy and data protection
• A rapid response procedure is in place for data breaches
• Regular risk assessments and security reviews are conducted

User Responsibilities

You also have some responsibilities when it comes to data protection. sg99 advises you to:

• Keep your account password strong and unique
• Do not share your login credentials with anyone
• Log out properly when you are done using your account
• If you notice suspicious activity, notify sg99 support immediately

What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. sg99 uses cookies to ensure the proper functioning of the website and to improve your browsing experience. These include:

• Essential Cookies: Required to maintain your login session and for the website to operate correctly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Analyze website usage patterns to improve services.
• Security Cookies: To detect and prevent fraud.

Cookie Controls

You can choose to accept or reject cookies from your browser settings. However, please note that disabling essential cookies may cause some important features of sg99 to stop working correctly.

Right to Access and Correct Information

As a user of your sg99 account, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: The right to limit the processing of your information in certain cases.
• Right to Object: The right to object to marketing communications.

How to Exercise Your Rights

To exercise any of the above rights, please contact the sg99 customer service team. We generally try to process your request as quickly as possible. However, in some cases, it may not be possible to completely delete information due to legal obligations or security reasons.

Age Restriction Policy

sg99 is strictly a platform for users aged 21 and above only. We do not knowingly collect information from any minor or provide services to them.

Every user must confirm their age during account registration. If we become aware that a minor is using our platform, that account will be immediately closed and the collected information will be deleted.

If parents believe their child is using sg99, please contact us immediately.

Retention Policy

sg99 retains your personal information only for as long as it is necessary. We consider the following factors when determining the retention period:

• Active Accounts: Complete information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information is retained for a defined period for legal obligations, dispute resolution, and financial records.
• Transaction Information: Transaction data may be retained for an extended period in consideration of the possibility of financial audits and dispute resolution.
• Analytical Information: Anonymous and aggregated data may be kept indefinitely.

Data Deletion Process

After the retention period ends or upon receiving a valid request to delete data, sg99 deletes the information using secure methods. This process involves permanently deleting encrypted data so that recovery is not possible.

Notice of Changes

sg99 reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• Displaying a special notice on the website
• Sending a notification to your registered email
• Informing you of the changes upon login

Continued Use After Changes

Continuing to use the sg99 platform after a policy change will indicate that you have accepted the terms of the new policy. If you do not agree with the revised policy, you have the right to close your account and stop using the platform.

Related Policies

This privacy policy should be read together with sg99's other policies. For more details, please visit our Terms & Conditions and Responsible Gaming Policy pages.