sg99 Terms and Conditions

1 General Provisions

These Terms and Conditions ("Terms") apply to the use of the sg99 platform and all its services. By accessing the sg99 website or using any of its services, you are considered to have agreed to these Terms.

sg99 is an online betting and casino platform that offers users in Bangladesh a variety of gaming experiences, including cricket betting, slots, live casino, and fishing games.

These Terms are written in Bengali and apply to users in Bangladesh. In the event of any conflict, the Bengali version shall be considered final.

2 Account Registration & Eligibility

To open an account on sg99, you must meet the following requirements:

• You must be at least 21 years of age.
• You must provide accurate and complete personal information.
• Each user may open only one account. Opening multiple accounts is strictly prohibited.
• You must ensure that the account is opened in your own name and for your own personal use.
• It is your responsibility to keep the information on your account accurate and up to date at all times.

It is your responsibility to maintain the security of your account. Never share your password with any third party. sg99 will not be held responsible for any misuse of the account.

If the information provided is found to be false or incomplete, sg99 reserves the right to suspend or close the account at any time.

3 Age Restrictions

sg99 is for users aged 21 and above only. Minors are strictly prohibited from opening an account or playing on this platform.

sg99 reserves the right to verify age at the time of registration or at any point thereafter. Providing false age information will result in the immediate closure of the account and the associated funds may be forfeited.

4 Deposit & Withdrawal Policy

All financial transactions on the sg99 platform are conducted in accordance with the following rules:

• Minimum deposit amount: ৳200 (per method)
• Minimum withdrawal amount: ৳1,000
• Accepted payment methods: bKash, Nagad, Rocket
• Standard withdrawal time: 10 to 45 minutes

Rocket is the mobile wallet service of Dutch-Bangla Bank. Deposits and withdrawals can be made via all three methods: bKash, Nagad, and Rocket.

All transactions are secured with SSL encryption. sg99 reserves the right to suspend any transaction identified as fraudulent or suspicious.

sg99 may request identity verification documents before processing a withdrawal. Wagering requirements must be met before withdrawing from a bonus balance.

5 Bonuses & Promotional Offers

sg99 offers various types of bonuses and promotional offers. The following terms apply when claiming a bonus:

Welcome Bonus:

• 150% bonus on the first deposit, up to a maximum of ৳20,000.
• Wagering requirement: 20 times the bonus amount.
• Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

Bonus example:

• Deposit ৳1,000 → ৳1,500 bonus → total ৳2,500.
• Deposit ৳28,000 → ৳20,000 bonus (maximum limit) → total ৳48,000.

Wagering example:

• ৳1,500 bonus × 20 = ৳30,000 must be wagered before the bonus can be withdrawn.

Using multiple accounts to claim bonuses, employing strategies to circumvent bonus terms, or earning bonuses through fraudulent activity is strictly prohibited.

6 Betting Rules

The following rules must be followed when placing bets on sg99:

• Once a bet is confirmed, it generally cannot be changed or cancelled.
• If a technical issue affects the outcome of a bet, sg99 reserves the right to make an appropriate decision.
• Any winnings resulting from a software error by the game provider may be considered void.
• The minimum and maximum bet limits are shown on each game's page.
• Placing opposing bets on the same event to gain an unfair advantage is prohibited.

sg99 reserves the right to identify any unusual or suspicious betting patterns and may investigate the relevant account if necessary.

7 Account Suspension & Closure Policy

sg99 reserves the right to temporarily suspend or permanently close an account under any of the following circumstances:

• Providing false information or identity fraud.
• Misuse of bonuses or attempting to manipulate the system.
• Operating multiple accounts.
• Selling or transferring an account to another person.
• Attempting to harm the security of the platform or other users.
• Involvement in financial fraud or money laundering.

If you wish to close your account voluntarily, please contact the sg99 support team directly. All valid withdrawals will be processed before the account is closed.

8 Privacy & Data Protection

sg99 places the highest importance on the protection of your personal information. We use SSL encryption technology to keep your data secure.

Information collected at the time of registration is used only for the following purposes:

• Account verification and management.
• Processing financial transactions.
• Fraud and money laundering prevention.
• Platform improvement and enhancing user experience.
• Fulfilling legal obligations.

sg99 does not sell your personal information to third parties without your consent. However, information may need to be shared with authorities due to legal obligations.

For more details, please visit our Privacy Policy page.

9 Responsible Gaming

sg99 believes that gaming should be an entertainment activity. We are firmly committed to responsible gaming.

• Never bet more than you can afford.
• If gaming is affecting your daily life or financial situation, please seek help.
• You can set deposit limits or time limits for yourself.
• You may request that your account be temporarily suspended if needed.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Limitation of Liability

sg99 is committed to providing services as a safe and reliable platform. However, sg99's liability is limited in the following areas:

• If a game is interrupted due to internet connection problems, power outages, or other technical issues.
• If damage occurs due to problems with your device or software.
• Due to a software error by a third-party game provider.
• If your account information is exposed to others as a result of your own negligence.

sg99 is not liable for indirect damages, loss of profits, or missed opportunities. Within the limits of applicable law, sg99's maximum liability is restricted to the amount of the transaction in question.

11 Changes to Terms

sg99 reserves the right to modify these Terms at any time. For significant changes, we will make an effort to post a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the revised Terms. Therefore, you should visit this page regularly.

12 Dispute Resolution

If a dispute or complaint arises, please contact the sg99 customer service team first. We always prefer an amicable resolution.

Dispute resolution process:

1. Submit a complaint to the support team.
2. sg99 will complete its investigation and inform you of the decision.
3. If you are not satisfied with the decision, a resolution will be sought through discussion.

In the event of a dispute over a game result, the server logs of the game provider will be considered the final evidence.

13 Contact

If you have any questions about these Terms or need assistance, the sg99 support team is always here for you.

• Live Chat: Active 24/7 — chat directly from within the platform.
• Email: [email protected]
• Support Language: Bengali & English

Our support team provides assistance in both Bengali and English.