sg99 Responsible Gaming — keeping the fun within limits
Enjoy the entertainment, but stay safe. sg99 gives you deposit limits, time-out, and self-exclusion tools to keep you protected.
Gaming is for entertainment, not addiction
sg99 believes that online betting and casino games are simply a form of entertainment. We want every one of our users to play consciously and responsibly — within their own budget and time.
If at any point gambling feels like it is no longer just fun, but is instead causing financial pressure or mental stress, you should seek help right away. At sg99, player protection is our top priority.
On this page we will explain how you can keep yourself safe, what tools we provide, and where to get support when needed.
sg99 is for players aged 21 and above only. No account can be opened without age verification.
Protection tools in your hands
When you log in to sg99, you can decide for yourself how much you play, how much you deposit, and when to take a break.
Deposit Limit
Set for yourself how much money you can deposit per day, per week, or per month. Once a limit is set, changing it takes more than 24 hours — this prevents overspending in impulsive moments.
Time-Out
Use the time-out feature to take a temporary break. Your account can be temporarily suspended for anywhere from 24 hours to 30 days. During this time, no betting or deposits are allowed.
Self-Exclusion
If you feel you need a long-term break, choose self-exclusion. Selecting this option will close your sg99 account for a set period or permanently.
Loss Limit
Cap the maximum amount you can lose within a set period. Once this limit is reached, sg99 will automatically stop betting so no further losses occur.
Reality Check
A pop-up at regular intervals will remind you how long you have been playing. This helps keep you aware of time and avoid overly long sessions.
24/7 Support
For any issue, contact sg99's support team via live chat or email. Our support team provides assistance in both Bengali and English.
Signs of problem gambling
If any of the following signs are seen in yourself or someone you know, it is time to seek help.
- Repeatedly playing to recover lost money ("chasing losses")
- Lying to family or friends about gambling
- Being unable to stop gambling, even after deciding to quit
- Borrowing money or spending savings to gamble
- Feeling restless or irritable when not thinking about gambling
- Neglecting work, studies, or family to focus on gambling
- Using gambling to relieve stress or depression
We believe responsible betting is a culture, not just a matter of rules. sg99 gives every user the ability to control their own gaming behaviour — without any pressure. Our goal is to ensure a long-term, enjoyable, and safe experience.
sg99 strictly enforces the 21+ age limit. If a user opens an account by hiding their age and this is discovered during verification, the account and all winnings may be forfeited. Parents are requested to use protective software on shared family devices.
How to activate protection tools
After logging in to your sg99 account, these settings can be changed easily.
Log in to your account
Go to the sg99 Login page and enter your username and password.
Open profile settings
Click on your profile icon in the top right corner and select "Account Settings".
"Responsible Gaming" section
Within the settings menu, go to the "Responsible Gaming" tab.
Set your preferred limits
Deposit limit, loss limit, time-out, or self-exclusion — activate whichever you need.
Our support team is always ready to help with any issues changing your settings.
Need help? Get in touch
If gambling seems to be causing problems, do not wait — speak with sg99's support team right away.
sg99 Support Centre
Our support agents are available 24/7 on live chat to help you directly. Log in to sg99 and click the chat button.
Write to us with your issue details: [email protected] — support is available in both Bengali and English.
sg99 provides support seven days a week, 24 hours a day — equally active on holidays.
Questions about responsible gaming
Answers to frequently asked questions are given below.
Come back to the fun —
responsibly
Enjoy the entertainment at sg99, with your favourite games — cricket, slots, or live casino.